Troubleshooting: Q&A
125
Troubleshooting: Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock
code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network operator.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), or service provider.
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold
. Scroll to the application, and press
to close the
application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 meters (33 feet) and that there are no walls or
other obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection by using the other device or by
deactivating Bluetooth connectivity. Select
Tools
>
Bluetooth
>
Off
.
Browser services
Q: What do I do if the following message is displayed:
No
access points defined. Define now?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Camera
Q: Why do images look smudgy?
A: Remove the protective plastic films covering the display
and camera. Ensure that the camera lens protection
window is clean.
Q: Why do I get an error message “Application already in use”
when I try to activate the camera?
A: The camera application may be active in the background.
To check whether the camera is active or not, press and
hold
. The application switching window opens. If the
camera is active, to return to the camera, scroll to it on the
list, and press the scroll key. To close the camera
application, press
.
Troubleshooting: Q&A
126
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select
Applications
>
Log
>
Options
>
Filter
>
All communication
. Also if you change the (U)SIM card,
the log information is cleared.
Memory low
Q: What can I do if my device memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
•
Messages from
Inbox
,
Drafts
, and
Sent
folders in
Messaging
•
Retrieved e-mail messages from the device memory
•
Saved browser pages
•
Images and videos in
Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and one of the following notes is shown:
Not
enough memory to perform operation. Delete some data
first.
or
Memory low. Delete some data.
, try deleting items
one by one (starting from the smallest item).
Installation files (.sis) of applications that are stored in the
device memory remain in the memory after the application has
been installed to a compatible miniSD card. Remove such
installation files from the device memory. To do this, first
backup the installation file to a compatible PC using Nokia PC
Suite, then remove the installation file from the device
memory using
File manager
(see ‘File manager’ , p. 15).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
•
Use Nokia PC Suite to make a backup copy of all data to a
compatible computer.
•
Send images to your e-mail address, then save the images
to your computer.
•
Send data using Bluetooth connectivity to a compatible
device.
•
Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in
Contacts
.
Multimedia messaging
Troubleshooting: Q&A
127
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message.
Delete some data first.
To view what kind of data you
have and how much memory the different data groups
consume, select
File mgr.
>
Options
>
Memory details
.
Q: The note
Retrieving message
is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select
Messag.
>
Options
>
Settings
>
Multimedia message
.
Q: How can I end the data connection when the device starts
a data connection again and again?
A: To stop the device from making a data connection, select
Messag.
>
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
>
Off
. After this change, the device
does not make any network connections related to
multimedia messaging.
PC connectivity
Q: Why do I have problems in connecting the device to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the user guide for Nokia PC Suite on the
CD-ROM. For further information on how to use Nokia PC
Suite, see the help function on Nokia PC Suite or visit the
support pages at www.nokia.com.
Q: Can I use my device as a fax modem with a compatible PC?
A: You cannot use your device as a fax modem. However, with
call diverting (network service), you can divert incoming
fax calls to another phone number.